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  • SIR50116
  • Diploma
  • Current
  • NATIONALLY RECOGNISED · AQF

Diploma of Retail Leadership

This qualification covers managing a retail business, several stores or departments to meet business goals. It includes strategic planning, leading change, leading people and improving profit. Retail managers with experience could have their work recognised through RPL.

TRAINING PACKAGE
SIR Retail Services
ENTRY REQUIREMENTS
Entry to this qualification is open to individuals who: have achieved a Certificate IV in Retail Management or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR40316 Certificate IV in Retail Management.
SUPERSEDES
SIR50112 Diploma of Retail Management (not equivalent)

WHO IT'S FOR

Area managers, senior store managers and retail business owners who plan work and lead retail teams.

TYPICAL JOB ROLES

  • Area manager
  • State manager
  • Senior store manager
  • Cluster manager
  • Retail business owner

Qualification structure

10 units must be completed: 3 units from the list below. 3 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note: Unit marked with an asterisk * includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.

Core units

4 units
  1. SIRRSTR001Undertake strategic planning in retail
  2. SIRXCHA002Lead the change process
  3. SIRXMGT003Provide leadership to others
  4. SIRRRTF003Drive retail profitability

Elective units

23 units
  1. BSBLDR513Communicate with influence
  2. SIRXCEG007Develop online customer service standards
  3. SIRXCEG008Manage disrespectful, aggressive or abusive customers
  4. SIRXCEG009 (has a prerequisite)Manage workplace responses to disrespectful aggressive or abusive customer behaviour
  5. SIRXECM003Design an ecommerce site
  6. BSBHRM506Manage recruitment selection and induction processes
  7. BSBHRM604Manage employee relations
  8. BSBLDR511Develop and use emotional intelligence
  9. BSBLDR502Lead and manage effective workplace relationships
  10. SIRXMGT004Plan and manage retail projects
  11. SIRXMGT005Lead the development of business opportunities
  12. SIRXMKT005Develop a marketing strategy
  13. SIRXMKT006Develop a social media strategy
  14. SIRRMRM001Plan merchandise buying strategy
  15. SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
  16. SIRXOSM006Develop and manage social media and online strategies
  17. SIRXOSM007Manage risk to organisational reputation in an online setting
  18. SIRXRSK003Manage risk in the retail environment
  19. SIRXSLS004Drive sales results
  20. BSBLED501Develop a workplace learning environment
  21. SIRXTAD003Coach others for success
  22. BSBWHS521Ensure a safe workplace for a work area
  23. BSBWOR501Manage personal work priorities and professional development

This unit has a prerequisite unit. Check the unit on training.gov.au for details.

EVIDENCE YOU'LL NEED

  • Resume showing your work history
  • Reference letters from employers
  • Photos or videos of jobs you've done
  • Payslips or employment contracts

OFFICIAL DETAILS

View on training.gov.au(opens in a new tab)

Guides & videos

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