Certificate III in Business to Business Sales
This qualification covers selling products and services to other businesses, for example through wholesalers. It includes building and keeping business relationships, covering customers across a sales territory, and working safely. If you already work in business to business sales, your skills could be recognised through RPL.
- TRAINING PACKAGE
- SIR Retail Services
- ENTRY REQUIREMENTS
- Nil
- SUPERSEDES
- SIR30412 Certificate III in Business to Business Sales (not equivalent)
WHO IT'S FOR
Sales representatives and customer service staff who sell to other businesses and want formal recognition of their skills.
TYPICAL JOB ROLES
- Sales representative
- Business to business sales officer
- Customer service officer
- Wholesale sales assistant
Qualification structure
10 units must be completed: 3 units from the list below. 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
5 units- SIRWSLS004Optimise customer and territory coverage
- SIRXCEG003Build customer relationships and loyalty
- SIRXCEG005Maintain business to business relationships
- SIRXIND001Work effectively in a service environment
- SIRXWHS002Contribute to workplace health and safety
Elective units
15 units- SIRXCEG001Engage the customer
- SIRXCEG002Assist with customer difficulties
- SIRXCOM002Work effectively in a team
- SIRXCOM003Promote team cohesion
- BSBCUE301Use multiple information systems
- BSBCUE304Provide sales solutions to customers
- SIRRINV001Receive and handle retail stock
- SIRRINV002Control stock
- SIRXMGT001Supervise and support frontline team members
- SIRRMER003Coordinate visual merchandising activities
- SIRXRSK001Identify and respond to security risks
- SIRWSLS001Process product and service data
- SIRWSLS002Analyse and achieve sales targets
- SIRWSLS003Build sales of branded products
- SIRXSLS001Sell to the retail customer
EVIDENCE YOU'LL NEED
- Resume showing your work history
- Reference letters from employers
- Photos or videos of jobs you've done
- Payslips or employment contracts