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RPLdirect
  • SIR30216
  • Certificate III
  • Current
  • NATIONALLY RECOGNISED · AQF

Certificate III in Retail

This qualification covers serving and selling to customers, handling customer problems and building customer loyalty in a store. It also covers teamwork, security risks and workplace health and safety. People who already work in retail may be able to have their experience recognised through RPL.

TRAINING PACKAGE
SIR Retail Services
ENTRY REQUIREMENTS
Nil
SUPERSEDES
SIR30212 Certificate III in Retail Operations (not equivalent); SIR30312 Certificate III in Retail Supervision (not equivalent)

WHO IT'S FOR

Sales assistants, cashiers and retail team members in shops, supermarkets, department stores or quick service restaurants.

TYPICAL JOB ROLES

  • Sales assistant
  • Retail assistant
  • Cashier
  • Customer service representative
  • Retail supervisor
  • Team leader

Qualification structure

13 units must be completed: 3 units from the list below. 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

8 units
  1. SIRXCEG001Engage the customer
  2. SIRXCEG002Assist with customer difficulties
  3. SIRXCEG003Build customer relationships and loyalty
  4. SIRXCOM002Work effectively in a team
  5. SIRXIND001Work effectively in a service environment
  6. SIRXRSK001Identify and respond to security risks
  7. SIRXSLS001Sell to the retail customer
  8. SIRXWHS002Contribute to workplace health and safety

Elective units

30 units
  1. CHCDIV001Work with diverse people
  2. SIRXCOM003Promote team cohesion
  3. SIRXCEG008Manage disrespectful, aggressive or abusive customers
  4. SIRXCEG006Provide online customer service
  5. SIRXDLV001Deliver food products
  6. SITHFAB002Provide responsible service of alcohol
  7. SIRRFSA001Handle food safely in a retail environment
  8. SIRRFSA002Supervise a food safety program
  9. SIRXHWB001Maintain personal health and wellbeing
  10. SIRRINV001Receive and handle retail stock
  11. SIRRINV002Control stock
  12. SIRXOSM001Identify and review social media and online platforms for organisational use
  13. SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
  14. SIRXOSM003Use social media and online tools
  15. SIRXMGT001Supervise and support frontline team members
  16. BSBMKG401Profile the market
  17. SIRXMKT001Support marketing and promotional activities
  18. SIRRMER001Produce visual merchandise displays
  19. SIRRMER002Merchandise food products
  20. SIRRMER003Coordinate visual merchandising activities
  21. SIRXPDK002Advise on food products and services
  22. SIRXPDK003Advise on health and nutritional products and services
  23. SIRRRTF001Balance and secure point-of-sale terminal
  24. SIRRSTY001Style the customer
  25. SIRXTAD001Train others in frontline tasks
  26. SIRWSLS002Analyse and achieve sales targets
  27. SIRWSLS003Build sales of branded products
  28. SIRXIND002Organise and maintain the store environment
  29. SIRXIND003Organise personal work requirements
  30. SIRXIND005Develop personal productivity

EVIDENCE YOU'LL NEED

  • Resume showing your work history
  • Reference letters from employers
  • Photos or videos of jobs you've done
  • Payslips or employment contracts

OFFICIAL DETAILS

View on training.gov.au(opens in a new tab)

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