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  • SIR40316
  • Certificate IV
  • Current
  • NATIONALLY RECOGNISED · AQF

Certificate IV in Retail Management

This qualification covers leading a frontline team and running the daily work of a store or department. It includes store finances, sales results, staff relations, store security and workplace safety. Experienced retail leaders may be able to have their skills recognised through RPL.

TRAINING PACKAGE
SIR Retail Services
ENTRY REQUIREMENTS
Entry to this qualification is open to individuals who: have achieved a Certificate III in Retail or have relevant industry employment experience in a job role that has involved the application of skills and knowledge described in core units of competency from the SIR30216 Certificate III in Retail.
SUPERSEDES
SIR40212 Certificate IV in Retail Management (not equivalent)

WHO IT'S FOR

Store managers, assistant store managers and department managers who lead a team in a retail setting.

TYPICAL JOB ROLES

  • Store manager
  • Assistant store manager
  • Department manager
  • Retail supervisor

Qualification structure

11 units must be completed: 2 units from the list below. 2 units from the list below, elsewhere in SIR Retail Services Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note: Unit marked with an asterisk * includes prerequisite unit SIRXCEG008 Manage disrespectful, aggressive or abusive customers.

Core units

7 units
  1. SIRRRTF002Monitor retail store financials
  2. SIRXCEG004Create a customer-centric culture
  3. SIRXHRM002Maintain employee relations
  4. SIRXMGT002Lead a frontline team
  5. SIRXRSK002Maintain store security
  6. SIRXSLS003Achieve sales results
  7. SIRXWHS003Maintain workplace safety

Elective units

26 units
  1. SIRXCEG008Manage disrespectful, aggressive or abusive customers
  2. SIRXCEG009 (has a prerequisite)Manage workplace responses to disrespectful aggressive or abusive customer behaviour
  3. BSBCUS401Coordinate implementation of customer service strategies
  4. SIRXCHA001Facilitate the change process
  5. CHCDIV001Work with diverse people
  6. SIRXECM001Monitor and interpret online data and analytics
  7. SIRXECM002Prepare digital content
  8. SIRRFSA001Handle food safely in a retail environment
  9. SIRRFSA002Supervise a food safety program
  10. SIRXHWB002Promote workplace health and wellbeing
  11. SIRXHRM001Recruit, select and induct team members
  12. SITXHRM002Roster staff
  13. BSBINN301Promote innovation in a team environment
  14. BSBMGT402Implement operational plan
  15. SIRRINV002Control stock
  16. BSBMKG401Profile the market
  17. SIRXMKT002Use social media to engage customers
  18. SIRXMKT003Manage promotional activities
  19. SIRRMER003Coordinate visual merchandising activities
  20. SIRXOSM004Analyse performance of social media and online business tools
  21. SIRXOSM005Develop a basic website for customer engagement
  22. BSBFIA302Process payroll
  23. BSBSMB421Manage small business finances
  24. SIRXTAD002Develop the retail frontline
  25. SIRXIND005Develop personal productivity
  26. SIRXIND006Review retail business fundamentals

This unit has a prerequisite unit. Check the unit on training.gov.au for details.

EVIDENCE YOU'LL NEED

  • Resume showing your work history
  • Reference letters from employers
  • Photos or videos of jobs you've done
  • Payslips or employment contracts

OFFICIAL DETAILS

View on training.gov.au(opens in a new tab)

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