This qualification covers managing hospitality operations in places such as restaurants, hotels, motels, clubs, pubs and cafés. It includes budgets, customer service quality, rostering, leading people, legal risks and work health and safety. Hospitality managers with experience may be able to have their skills recognised through RPL.
TRAINING PACKAGE
SIT Tourism, Travel and Hospitality
ENTRY REQUIREMENTS
Nil
SUPERSEDES
SIT50416 Diploma of Hospitality Management (not equivalent)
WHO IT'S FOR
Department managers and small business managers in hospitality who lead staff and make business decisions.
TYPICAL JOB ROLES
Hospitality manager
Restaurant manager
Motel manager
Food and beverage manager
Venue manager
Qualification structure
11 CORE UNITS
17 ELECTIVE UNITS
28 units must be completed: 1 unit from Group A. 1 unit from Group B. 11 units from Group C. 4 units from Group C, Group D, elsewhere in the SIT Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
Core units
11 units
01SITXCCS015Enhance customer service experiences
02SITXCCS016Develop and manage quality customer service practices
03SITXCOM010Manage conflict
04SITXFIN009Manage finances within a budget
05SITXFIN010Prepare and monitor budgets
06SITXGLC002Identify and manage legal risks and comply with law
07SITXHRM008Roster staff
08SITXHRM009Lead and manage people
09SITXMGT004Monitor work operations
10SITXMGT005Establish and conduct business relationships
11SITXWHS007Implement and monitor work health and safety practices
Elective units
174 units
Group A - Hygiene
01SITHIND005Use hygienic practices for hospitality service
02SITXFSA005Use hygienic practices for food safety
Group B - Operations
03SITHCCC043* (has a prerequisite)Work effectively as a cook
04SITHIND008Work effectively in hospitality service
05SITHKOP013* (has a prerequisite)Plan cooking operations
Group C - Hospitality
06CPPCLO3100Maintain cleaning storage areas
07CPPCLO3101Clean carpeted floors
08CPPCLO3102Clean hard floors
09CPPCLO3103Clean and maintain amenities
10CPPCLO3105Clean glass surfaces
11CPPCLO3108Clean window coverings
12CPPCLO3111Clean rooms, furniture and fittings
13CPPCLO3112Clean walls, ceilings and fittings
14SITHACS009Clean premises and equipment
15SITHACS010Provide housekeeping services to guests
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