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  • SIT50422
  • Diploma
  • Current
  • NATIONALLY RECOGNISED · AQF

Diploma of Hospitality Management

This qualification covers managing hospitality operations in places such as restaurants, hotels, motels, clubs, pubs and cafés. It includes budgets, customer service quality, rostering, leading people, legal risks and work health and safety. Hospitality managers with experience may be able to have their skills recognised through RPL.

TRAINING PACKAGE
SIT Tourism, Travel and Hospitality
ENTRY REQUIREMENTS
Nil
SUPERSEDES
SIT50416 Diploma of Hospitality Management (not equivalent)

WHO IT'S FOR

Department managers and small business managers in hospitality who lead staff and make business decisions.

TYPICAL JOB ROLES

  • Hospitality manager
  • Restaurant manager
  • Motel manager
  • Food and beverage manager
  • Venue manager

Qualification structure

28 units must be completed: 1 unit from Group A. 1 unit from Group B. 11 units from Group C. 4 units from Group C, Group D, elsewhere in the SIT Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note: Units marked with * have one or more prerequisites. Refer to individual units for details.

Core units

11 units
  1. SITXCCS015Enhance customer service experiences
  2. SITXCCS016Develop and manage quality customer service practices
  3. SITXCOM010Manage conflict
  4. SITXFIN009Manage finances within a budget
  5. SITXFIN010Prepare and monitor budgets
  6. SITXGLC002Identify and manage legal risks and comply with law
  7. SITXHRM008Roster staff
  8. SITXHRM009Lead and manage people
  9. SITXMGT004Monitor work operations
  10. SITXMGT005Establish and conduct business relationships
  11. SITXWHS007Implement and monitor work health and safety practices

Elective units

174 units

Group A - Hygiene

  1. SITHIND005Use hygienic practices for hospitality service
  2. SITXFSA005Use hygienic practices for food safety

Group B - Operations

  1. SITHCCC043 (has a prerequisite)Work effectively as a cook
  2. SITHIND008Work effectively in hospitality service
  3. SITHKOP013 (has a prerequisite)Plan cooking operations

Group C - Hospitality

  1. CPPCLO3100Maintain cleaning storage areas
  2. CPPCLO3101Clean carpeted floors
  3. CPPCLO3102Clean hard floors
  4. CPPCLO3103Clean and maintain amenities
  5. CPPCLO3105Clean glass surfaces
  6. CPPCLO3108Clean window coverings
  7. CPPCLO3111Clean rooms, furniture and fittings
  8. CPPCLO3112Clean walls, ceilings and fittings
  9. SITHACS009Clean premises and equipment
  10. SITHACS010Provide housekeeping services to guests
  11. SITHACS011Prepare rooms for guests
  12. SITHACS012Launder linen and guest clothes
  13. SITHACS013Provide porter services
  14. SITHACS014Provide valet services
  15. SITHACS015Conduct night audit
  16. SITHACS016Provide accommodation reception services
  17. SITTTVL001Access and interpret product information
  18. SITTTVL004Sell tourism products or services
  19. SITXCCS017Use a computerised booking system
  20. SITXCCS019Prepare quotations
  21. SITHASC020 (has a prerequisite)Prepare dishes using basic methods of Asian cookery
  22. SITHASC021 (has a prerequisite)Prepare Asian appetisers and snacks
  23. SITHASC022 (has a prerequisite)Prepare Asian stocks and soups
  24. SITHASC023 (has a prerequisite)Prepare Asian sauces, dips and accompaniments
  25. SITHASC024 (has a prerequisite)Prepare Asian salads
  26. SITHASC025 (has a prerequisite)Prepare Asian rice and noodles
  27. SITHASC026 (has a prerequisite)Prepare curry pastes and powders
  28. SITHASC027 (has a prerequisite)Prepare Asian cooked dishes
  29. SITHASC028 (has a prerequisite)Prepare Asian desserts
  30. SITHASC029 (has a prerequisite)Prepare Japanese cooked dishes
  31. SITHASC030 (has a prerequisite)Prepare sashimi
  32. SITHASC031 (has a prerequisite)Prepare sushi
  33. SITHASC032 (has a prerequisite)Produce Japanese desserts
  34. SITHASC033 (has a prerequisite)Prepare dim sum
  35. SITHASC034 (has a prerequisite)Prepare Chinese roast meat and poultry dishes
  36. SITHASC035 (has a prerequisite)Prepare tandoori dishes
  37. SITHASC036 (has a prerequisite)Prepare Indian breads
  38. SITHASC037 (has a prerequisite)Prepare Indian sweetmeats
  39. SITHASC038 (has a prerequisite)Prepare Indian pickles and chutneys
  40. SITXCCS010Provide visitor information
  41. SITXCCS012Provide lost and found services
  42. SITXCCS013Provide club reception services
  43. SITXCRI003Respond to a customer in crisis
  44. SITHCCC023 (has a prerequisite)Use food preparation equipment
  45. SITHCCC025 (has a prerequisite)Prepare and present sandwiches
  46. SITHCCC026 (has a prerequisite)Package prepared foodstuffs
  47. SITHCCC027 (has a prerequisite)Prepare dishes using basic methods of cookery
  48. SITHCCC028 (has a prerequisite)Prepare appetisers and salads
  49. SITHCCC029 (has a prerequisite)Prepare stocks, sauces and soups
  50. SITHCCC030 (has a prerequisite)Prepare vegetable, fruit, eggs and farinaceous dishes
  51. SITHCCC031 (has a prerequisite)Prepare vegetarian and vegan dishes
  52. SITHCCC032 (has a prerequisite)Produce cook-chill and cook-freeze foods
  53. SITHCCC033 (has a prerequisite)Re-thermalise chilled and frozen foods
  54. SITHCCC035 (has a prerequisite)Prepare poultry dishes
  55. SITHCCC036 (has a prerequisite)Prepare meat dishes
  56. SITHCCC037 (has a prerequisite)Prepare seafood dishes
  57. SITHCCC038 (has a prerequisite)Produce and serve food for buffets
  58. SITHCCC039 (has a prerequisite)Produce pates and terrines
  59. SITHCCC040 (has a prerequisite)Prepare and serve cheese
  60. SITHCCC041 (has a prerequisite)Produce cakes, pastries and breads
  61. SITHCCC042 (has a prerequisite)Prepare food to meet special dietary requirements
  62. SITHCCC044 (has a prerequisite)Prepare specialised food items
  63. SIRXSTR001Develop an ecommerce strategy
  64. SIRXOSM002Maintain ethical and professional standards when using social media and online platforms
  65. SIRXOSM004Analyse performance of social media and online business tools
  66. SIRXOSM006 (has a prerequisite)Develop and manage social media and online strategies
  67. SIRXOSM007Manage risk to organisational reputation in an online setting
  68. SITEEVT020Source and use information on the events industry
  69. SITEEVT023Plan in-house events
  70. SITEEVT026Manage event production components
  71. SITEEVT028Manage on-site event operations
  72. SITHFAB021Provide responsible service of alcohol
  73. SITHFAB023 (has a prerequisite)Operate a bar
  74. SITHFAB024 (has a prerequisite)Prepare and serve non-alcoholic beverages
  75. SITHFAB025 (has a prerequisite)Prepare and serve espresso coffee
  76. SITHFAB026 (has a prerequisite)Provide room service
  77. SITHFAB027 (has a prerequisite)Serve food and beverage
  78. SITHFAB028Operate and monitor cellar systems
  79. SITHFAB029 (has a prerequisite)Conduct a product tasting for alcoholic beverages
  80. SITHFAB030 (has a prerequisite)Prepare and serve cocktails
  81. SITHFAB031 (has a prerequisite)Provide advice on beers, spirits and liqueurs
  82. SITHFAB032 (has a prerequisite)Provide advice on Australian wines
  83. SITHFAB033 (has a prerequisite)Provide advice on imported wines
  84. SITHFAB034 (has a prerequisite)Provide table service of food and beverage
  85. SITHFAB035 (has a prerequisite)Provide silver service
  86. SITHFAB036Provide advice on food
  87. SITHFAB037 (has a prerequisite)Provide advice on food and beverage matching
  88. SITHFAB038Plan and monitor espresso coffee service
  89. SITHFAB039 (has a prerequisite)Manage the sale or service of wine
  90. SITXFSA006Participate in safe food handling practices
  91. SITXFSA007 (has a prerequisite)Transport and store food
  92. SITXFSA008 (has a prerequisite)Develop and implement a food safety program
  93. SITHGAM022Provide responsible gambling services
  94. SITHGAM023 (has a prerequisite)Attend gaming machines
  95. SITHGAM024 (has a prerequisite)Operate a TAB outlet
  96. SITHGAM025 (has a prerequisite)Conduct Keno games
  97. SITHGAM026 (has a prerequisite)Analyse and report on gaming machine data
  98. SITHGAM027 (has a prerequisite)Deal Baccarat games
  99. SITHGAM028 (has a prerequisite)Conduct Big Wheel games
  100. SITHGAM029 (has a prerequisite)Deal Blackjack games
  101. SITHGAM030 (has a prerequisite)Deal Poker games
  102. SITHGAM031 (has a prerequisite)Deal Pontoon games
  103. SITHGAM032 (has a prerequisite)Conduct Rapid Roulette games
  104. SITHGAM033 (has a prerequisite)Conduct Roulette games
  105. SITHGAM034 (has a prerequisite)Attend casino gaming machines
  106. SITHGAM035 (has a prerequisite)Deal Caribbean Stud games
  107. SITHGAM036 (has a prerequisite)Deal Casino War games
  108. SITHGAM037 (has a prerequisite)Deal Mississippi Stud games
  109. SITHGAM038 (has a prerequisite)Conduct Rapid Baccarat games
  110. SITHGAM039 (has a prerequisite)Conduct Rapid Big Wheel games
  111. SITHGAM040 (has a prerequisite)Deal Three Card Poker games
  112. SITXINV006 (has a prerequisite)Receive, store and maintain stock
  113. SITXINV007Purchase goods
  114. SITXINV008Control stock
  115. SITHKOP011 (has a prerequisite)Plan and implement service of buffets
  116. SITHKOP012 (has a prerequisite)Develop recipes for special dietary requirements
  117. SITHKOP014Plan catering for events or functions
  118. SITHKOP015 (has a prerequisite)Design and cost menus
  119. SITHKOP016Select catering systems
  120. SITHPAT011 (has a prerequisite)Produce cakes
  121. SITHPAT012 (has a prerequisite)Produce specialised cakes
  122. SITHPAT013 (has a prerequisite)Produce pastries
  123. SITHPAT014 (has a prerequisite)Produce yeast-based bakery products
  124. SITHPAT015 (has a prerequisite)Produce petits fours
  125. SITHPAT016 (has a prerequisite)Produce desserts
  126. SITHPAT017 (has a prerequisite)Prepare and model marzipan
  127. SITHPAT018 (has a prerequisite)Produce chocolate confectionery
  128. SITHPAT019 (has a prerequisite)Model sugar-based decorations
  129. SITHPAT020 (has a prerequisite)Design and produce sweet showpieces
  130. SITHIND006Source and use information on the hospitality industry

Group D – General electives

  1. BSBINS401Analyse and present research information
  2. BSBTWK503Manage meetings
  3. BSBCMM411Make presentations
  4. BSBTWK501Lead diversity and inclusion
  5. SITXCOM009Address protocol requirements
  6. BSBTEC301Design and produce business documents
  7. BSBTEC303Create electronic presentations
  8. BSBTEC402Design and produce complex spreadsheets
  9. BSBSUS511Develop workplace policies and procedures for sustainability
  10. BSBFIN401Report on financial activity
  11. BSBHRM416Process payroll
  12. BSBHRM526Manage payroll
  13. SITXFIN007Process financial transactions
  14. SITXFIN008Interpret financial information
  15. HLTAID011Provide First Aid
  16. BSBESB406Establish operational strategies and procedures for new business ventures
  17. SITXHRM010Recruit, select and induct staff
  18. SITXHRM011Manage volunteers
  19. SITXHRM012Monitor staff performance
  20. SITXLAN008Conduct oral communication in a language other than English
  21. SITXLAN009Read and write information in a language other than English
  22. BSBOPS502Manage business operational plans
  23. BSBOPS504Manage business risk
  24. BSBMKG431Assess marketing opportunities
  25. SITXMPR009Coordinate production of brochures and marketing materials
  26. SITXMPR010Create a promotional display or stand
  27. SITXMPR011Plan and implement sales activities
  28. SITXMPR012Coordinate marketing activities
  29. SITXMPR013Participate in cooperative online marketing initiatives
  30. SITXMPR014Develop and implement marketing strategies
  31. SITXMPR015Obtain and manage sponsorship
  32. SITTPPD012Package tourism products
  33. SITTPPD014Coordinate and operate sustainable tourism activities
  34. SITTPPD015Develop in-house recreational activities
  35. SITTPPD016Research and analyse tourism data
  36. CPPSEC2109Monitor and control access and exit of persons and vehicles from premises
  37. CPPSEC2110Monitor and control individual and crowd behaviour to maintain security
  38. CPPSEC3122Plan provision of close protection services
  39. SITXWHS006Identify hazards, assess and control safety risks

This unit has a prerequisite unit. Check the unit on training.gov.au for details.

EVIDENCE YOU'LL NEED

  • Resume showing your work history
  • Reference letters from employers
  • Photos or videos of jobs you've done
  • Payslips or employment contracts

OFFICIAL DETAILS

View on training.gov.au(opens in a new tab)

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