Skip to content
RPLdirect
  • HLT57715
  • Diploma
  • Current
  • NATIONALLY RECOGNISED · AQF

Diploma of Practice Management

This qualification covers managing the operation of small to medium health practices. It includes health billing and accounting, budgets, customer service, managing staff performance, risk, legal and ethical compliance, infection control standards and work health and safety. Practice managers with experience may be able to have their skills recognised through RPL.

TRAINING PACKAGE
HLT Health
ENTRY REQUIREMENTS
Nil
SUPERSEDES
HLT52012 Diploma of Practice Management (not equivalent)

WHO IT'S FOR

Practice and business managers who run medical, dental, allied health or other small to medium health practices.

TYPICAL JOB ROLES

  • Practice manager
  • Medical practice manager
  • Health practice manager
  • Business manager (health practice)

Qualification structure

15 units in total. up to 5 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome. All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units

10 units
  1. CHCDIV001Work with diverse people
  2. CHCLEG003Manage legal and ethical compliance
  3. HLTADM004Manage health billing and accounting system
  4. HLTINF007Implement and monitor infection prevention and control standards, policies and procedures
  5. HLTWHS004Manage work health and safety
  6. BSBCUS501Manage quality customer service
  7. BSBFIM501Manage budgets and financial plans
  8. BSBMED301Interpret and apply medical terminology appropriately
  9. BSBMGT502Manage people performance
  10. BSBRSK501Manage risk

Elective units

28 units
  1. CHCDIV003Manage and promote diversity
  2. CHCPOL002Develop and implement policy
  3. CHCPRP003Reflect on and improve own professional practice
  4. CHCPRP005Engage with health professionals and the health system
  5. HLTADM008Administer and coordinate Telehealth services
  6. HLTADM009Manage Telehealth technology
  7. BSBAUD512Lead quality audits
  8. BSBAUD513Report on quality audits
  9. BSBHRM414Use human resources information systems
  10. BSBHRM521Facilitate performance development processes
  11. BSBHRM522Manage employee and industrial relations
  12. BSBHRM525Manage recruitment and onboarding
  13. BSBHRM528Coordinate remuneration and employee benefits
  14. BSBHRM529Coordinate separation and termination processes
  15. BSBHRM530Coordinate rehabilitation and return to work programs
  16. BSBINS501Implement information and knowledge management systems
  17. BSBINS512Monitor business records systems
  18. BSBMKG541Identify and evaluate marketing opportunities
  19. BSBMKG542Establish and monitor the marketing mix
  20. BSBMKG551Create multiplatform advertisements for mass media
  21. BSBMKG552Design and develop marketing communication plans
  22. BSBMKG621Develop organisational marketing strategy
  23. BSBOPS502Manage business operational plans
  24. BSBPRC501Manage procurement strategies
  25. BSBSTR502Facilitate continuous improvement
  26. BSBSUS511Develop workplace policies and procedures for sustainability
  27. BSBTWK502Manage team effectiveness
  28. BSBTWK503Manage meetings

EVIDENCE YOU'LL NEED

  • Resume showing your work history
  • Reference letters from employers
  • Photos or videos of jobs you've done
  • Payslips or employment contracts

LICENSING

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

View on training.gov.au(opens in a new tab)

Worked as a practice manager? Get it recognised.

Start free skills check
Check eligibility