Certificate IV in Ambulance Communications (Dispatch)
This qualification covers call-taking and dispatch in an ambulance communications centre. It includes receiving and responding to requests for ambulance service, assigning and coordinating ambulance resources, operating radio networks and computer aided dispatch systems, medical terminology and managing stress at work. Dispatch workers with ambulance communications experience may be able to have their skills recognised through RPL.
- TRAINING PACKAGE
- HLT Health
- SUPERSEDES
- HLT41015 Certificate IV in Ambulance Communications (Dispatch) (not equivalent)
WHO IT'S FOR
People who take emergency calls and dispatch ambulances, working independently in an ambulance communication or coordination centre.
TYPICAL JOB ROLES
- Ambulance dispatch officer
- Emergency medical dispatch support officer
- Ambulance call taker
- Ambulance communications officer
Qualification structure
14 units must be completed: At least 3 unit from the electives listed below. Up to 2 elective units from the electives listed below or from any other current endorsed Training Package or accredited course. The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
9 units- BSBMED301Interpret and apply medical terminology appropriately
- CHCDIV001Work with diverse people
- HLTOUT002Receive and respond to requests for ambulance service
- HLTOUT003Assign and coordinate ambulance service resources
- HLTOUT010Communicate in complex situations to support health care
- HLTWHS001Participate in workplace health and safety
- HLTWHS006Manage personal stressors in the work environment
- PUAECO003Operate and control radio networks
- PUAECO004Operate computer aided dispatch system
Elective units
9 units- CHCCOM001Provide first point of contact
- CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCLEG001Work legally and ethically
- HLTAAP001Recognise healthy body systems
- HLTAID011Provide First Aid
- HLTAID014Provide Advanced First Aid
- HLTINF006Apply basic principles and practices of infection prevention and control
- HLTWHS003Maintain work health and safety
- PUAECO002Process emergency incident calls and enquiries
EVIDENCE YOU'LL NEED
- Resume showing your work history
- Reference letters from employers
- Photos or videos of jobs you've done
- Payslips or employment contracts