Certificate III in Ambulance Communications (Call-taking)
This qualification covers receiving and responding to requests for ambulance service in emergency communication centres. It also covers using medical terminology, communicating in complex situations, working with diverse people, workplace health and safety and managing personal stress. Ambulance call-takers with experience may be able to have their skills recognised through RPL.
- TRAINING PACKAGE
- HLT Health
- SUPERSEDES
- HLT31015 Certificate III in Ambulance Communications (Call-taking) (not equivalent)
WHO IT'S FOR
Call-takers who answer calls for service in ambulance communication or coordination centres under direct or indirect supervision.
TYPICAL JOB ROLES
- Ambulance call taker
- Emergency call taker
- Ambulance communications officer
Qualification structure
10 units must be completed: At least 2 units from the electives listed below. Up to 2 units from the electives listed below or from any other current endorsed Training Package or accredited course. The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
Core units
6 units- BSBMED301Interpret and apply medical terminology appropriately
- CHCDIV001Work with diverse people
- HLTOUT002Receive and respond to requests for ambulance service
- HLTOUT010Communicate in complex situations to support health care
- HLTWHS001Participate in workplace health and safety
- HLTWHS006Manage personal stressors in the work environment
Elective units
8 units- CHCCOM001Provide first point of contact
- CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCLEG001Work legally and ethically
- CHCMHS001Work with people with mental health issues
- HLTAAP001Recognise healthy body systems
- HLTAID011Provide First Aid
- HLTAID014Provide Advanced First Aid
- PUAECO004Operate computer aided dispatch system
EVIDENCE YOU'LL NEED
- Resume showing your work history
- Reference letters from employers
- Photos or videos of jobs you've done
- Payslips or employment contracts