Certificate II in Health Support Services
This qualification covers the support work that keeps health services running, such as working in a health or community setting, communicating with patients and staff, and following infection prevention and control practices. It also covers working with diverse people and taking part in workplace health and safety. Workers with experience in hospital or health support roles may be able to have their skills recognised through RPL.
- TRAINING PACKAGE
- HLT Health
- SUPERSEDES
- HLT23215 Certificate II in Health Support Services (equivalent)
WHO IT'S FOR
People who work under supervision in hospitals and health services, in roles such as ward assistance, portering, cleaning, food services, maintenance or administration.
TYPICAL JOB ROLES
- Ward assistant
- Hospital porter
- Hospital cleaner
- Food service assistant
- Ward clerk
- Health services assistant
Qualification structure
12 units must be completed: At least 7 units from electives listed below. Up to 1 unit from the electives listed below, any endorsed Training Package or accredited course – this unit must be relevant to the work outcome Any combination of electives that meets the rules above can be selected for the award of the Certificate II in Health Support Services. Electives may be packaged to provide a qualification with a specialisation. Packaging for each specialisation: At least five Group A electives must be selected for award of the Certificate II in Health Support Services (Client Support). At least five Group B electives must be selected for award of the Certificate II in Health Support Services (Food Services). At least five Group C electives must be selected for award of the Certificate II in Health Support Services (Health Administration). All electives chosen must contribute to a valid, industry-supported vocational outcome.
Core units
4 units- CHCCOM005Communicate and work in health or community services
- CHCDIV001Work with diverse people
- HLTINF006Apply basic principles and practices of infection prevention and control
- HLTWHS001Participate in workplace health and safety
Elective units
26 unitsGroup A electives – CLIENT SUPPORT specialisation
- CHCCCS012Prepare and maintain beds
- CHCCCS026Transport individuals
- HLTFSE002Provide ward or unit based food preparation and distribution services
- HLTHSS009Perform general cleaning tasks in a clinical setting
- HLTHSS010Handle and move equipment, goods and mail
- HLTHSS011Maintain stock inventory
Group B electives – FOOD SERVICES specialisation
- HLTAHA041Support food services and dietetics in menu and meal order processing
- HLTFSE001Follow basic food safety practices
- HLTFSE003Perform kitchenware washing
- HLTFSE009Apply cook-freeze and reheating processes
- HLTFSE004Serve cafeteria customers
- SITXFSA005Use hygienic practices for food safety
- SITXFSA007Transport and store food
- SITHCCC024Prepare and present simple dishes
- SITHCCC025Prepare and present sandwiches
Group C electives – HEALTH ADMINISTRATION specialisation
- BSBINS201Process and maintain workplace information
- BSBMED301Interpret and apply medical terminology appropriately
- BSBMED303Maintain patient records
- BSBOPS101Use business resources
- BSBOPS203Deliver a service to customers
- BSBPEF202Plan and apply time management
- BSBTEC201Use business software applications
Other electives
- CHCCCS020Respond effectively to behaviours of concern
- CHCCCS010Maintain a high standard of service
- HLTHSS012Handle medical gases safely
- HLTWHS005Conduct manual tasks safely
EVIDENCE YOU'LL NEED
- Resume showing your work history
- Reference letters from employers
- Photos or videos of jobs you've done
- Payslips or employment contracts