Certificate II in Community Services
This qualification covers being the first point of contact in community services and helping people with their immediate needs. It also covers communicating in health or community services, working with diverse people, organising daily work activities and workplace health and safety. Workers with experience in community services support roles may be able to have their skills recognised through RPL.
- TRAINING PACKAGE
- CHC Community Services
- ENTRY REQUIREMENTS
- Nil
- SUPERSEDES
- CHC20112 Certificate II in Community Services (not equivalent)
WHO IT'S FOR
People starting out in community services who work under regular supervision, such as care workers, home helpers and front desk staff in community organisations.
TYPICAL JOB ROLES
- Personal care worker
- Support worker (community services)
- Community services contact officer
- Home helper
- Assistant community services worker
- Customer service staff (community services)
Qualification structure
9 units in total. at least 2 units from the electives listed below; up to 2 units from the electives listed below, any endorsed Training Packages or accredited courses – these units must be relevant to the work outcome. All electives chosen must contribute to a valid, industry-supported vocational outcome.
Core units
5 units- CHCCOM001Provide first point of contact
- CHCCOM005Communicate and work in health or community services
- CHCDIV001Work with diverse people
- BSBWOR202Organise and complete daily work activities
- HLTWHS001Participate in workplace health and safety
Elective units
16 units- CHCCDE019Work within a community development framework
- CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
- CHCECE031Support children's health, safety and wellbeing
- CHCECE040Attend to daily functions in home-based child care
- CHCPRT025Identify and report children and young people at risk
- CHCVOL001Be an effective volunteer
- BSBPEF201Support personal wellbeing in the workplace
- FSKDIG003Use digital technology for non-routine workplace tasks
- FSKLRG009Use strategies to respond to routine workplace problems
- FSKLRG011Use routine strategies for work-related learning
- FSKNUM014Calculate with whole numbers and familiar fractions, decimals and percentages for work
- FSKOCM007Interact effectively with others at work
- FSKRDG010Read and respond to routine workplace information
- FSKWTG009Write routine workplace texts
- HLTAID010Provide basic emergency life support
- HLTINF006Apply basic principles and practices of infection prevention and control
EVIDENCE YOU'LL NEED
- Resume showing your work history
- Reference letters from employers
- Photos or videos of jobs you've done
- Payslips or employment contracts
LICENSING
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
View on training.gov.au(opens in a new tab)