Skip to content
RPLdirect
  • AUR30126
  • Certificate III
  • Current
  • NATIONALLY RECOGNISED · AQF

Certificate III in Automotive Administration

Recognises people who perform a broad range of administrative tasks in automotive retail, service and repair businesses.

TRAINING PACKAGE
AUR Automotive Retail, Service and Repair (Release 8.0)
ENTRY REQUIREMENTS
Nil
SUPERSEDES
AUR30116 Certificate III in Automotive Administration (equivalent)

WHO IT'S FOR

Admin staff and service advisors working in dealerships, workshops and automotive businesses.

TYPICAL JOB ROLES

  • Service receptionist
  • Automotive office administrator
  • Service centre office manager

Qualification structure

18 units in total. Up to 8 units may be chosen from the Elective Units listed below. Up to 3 units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

10 units
  1. AURAAA001Work in an automotive administration role
  2. AURACA101Respond to customer needs and enquiries in an automotive workplace
  3. AURACA103Build customer relations in an automotive workplace
  4. AURAEA002Follow environmental and sustainability best practice in an automotive workplace
  5. AURAFA103Communicate effectively in an automotive workplace
  6. AURAKA001Use information technology systems
  7. AURAKA002Adapt work processes to new technologies in an automotive workplace
  8. AURAMA004Maintain business image in an automotive workplace
  9. AURAQA003Maintain quality processes in an automotive workplace
  10. AURASA102Follow safe working practices in an automotive workplace

Elective units

13 units
  1. AURACA102Manage complex customer requirements in an automotive workplace
  2. AURAFA002Read and respond to automotive workplace information
  3. AURAFA104Resolve routine problems in an automotive workplace
  4. AURAFA105Write routine texts in an automotive workplace
  5. AURAMA001Work effectively with others in an automotive workplace
  6. AURSAA001Process customer complaints in an automotive workplace
  7. AURSCA105Sell automotive products and services
  8. AURSCA106Promote automotive products and services
  9. AURSCA111Conduct online transactions in an automotive workplace
  10. AURSLA001Comply with legal requirements when selling automotive products and services
  11. BSBFIN301Process financial transactions
  12. BSBINS202Handle receipt and dispatch of information
  13. TAEDEL311Provide work skill instruction

EVIDENCE YOU'LL NEED

  • Resume showing your work history
  • Reference letters from employers
  • Photos or videos of jobs you've done
  • Payslips or employment contracts

LICENSING

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

View on training.gov.au(opens in a new tab)

Worked as a service receptionist? Get it recognised.

Start free skills check
Check eligibility